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CS introduces CRM and IP services
(3.2.2009.)
 ZAGREB, FEBRUARY 3rd 2009 - CS Computer Systems, Croatia's leading system integrator has introduced CRM and IP services to better serve the increasing market demands.
CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer loyalty. True CRM brings together information from all data sources within an organization (and where appropriate, from outside the organization) to give one, holistic view of each customer in real time. Once thought of as a type of software, CRM has evolved into a customer-centric philosophy that must permeate an entire organization. There are three key elements to a successful CRM initiative: people, process, and technology. The people throughout a company-from the CEO to each and every customer service rep-need to buy in to and support CRM. A company's business processes must be reengineered to bolster its CRM initiative, often from the view of, how can this process better serve the customer? Firms must select the right technology to drive these improved processes throught adoption of best practices, provide the best data to the employees, and be easy enough to use.
CS CRM Consulting Services help our clients improve performance by better anticipating, meeting and exceeding expectations of their customers. Our CRM solutions are based on Oracle Siebel CRM, global CRM technology leader in Enterprise and SMB market.
IP services are focused on development and integration of systems based primarily on web and communication, but also related mobile and multimedia technologies. This wide spectrum includes development of specialized software and hardware systems (for both professional and consumer market), integration and adoption of CS business partners' solutions, and web-system development, consulting and analysis of clients' business goals.
As the integration of digital technologies remains a global trend, the market need for a department with this field of expertise became clear, and within the CS its work is additionally powered through the cooperation with other departments, ultimately providing clients with more complete, efficient and flexible service.
"The best way to successfully survive in the ICT market, as well as in any other market, is to recognize the upcoming changes, adapt the business to those changes and find new ways to efficiently respond to the sophisticated needs of the current and future customers. We are extremely proud of our development, people and success, and by establishing two new departments we wanted to give a clear message of us being well ready for new business challenges", said Pasko Labura, the CEO of CS Computer Systems.
For any extra questions, please don't hesitate contacting me.
Danijela Jurjevic
PR manager
E. djurjevic@cs.hr M. +385 91 3885 143
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