CS Computer Systems

Oracle Siebel CRM Services

Oracle Siebel CRM Services

Oracle Siebel is the enterprise-grade and most complete customer relationship management solution on the market today. It encompasses the entire customer journey across all organisational touch points; marketing & loyalty, lead generation, sales, quoting and ordering, asset management, customer support and self-service , field service, partner sales and service enablement. Oracle Siebel is unparalleled when it comes the depth and breadth of built-in vertical industry-specific expertise, as well and its scalability and possibility of customizing to meet highly specific functional or integration needs.

Recent Siebel release includes a new Open UI architecture utilizing open web technologies (HTML5, CSS, jQuery), allowing for a rich user interface based on a modern web technology. Key benefits of Open UI are: 

  • Increased User adoption – intuitive navigation, interaction data entry & validation
  • Seamless integration with customer & partner portals and any other applications and systems
  • Unlimited configuration capabilities & tailoring to specific needs or usage scenarios
  • Native tablet and smartphone access through web responsive design

As a first certified Oracle Siebel Specialized Partner in the region, with experience in most complex CRM transformation projects, we are able to offer a complete CRM offerings including:

  • Strategy – we help you understand your current customer experience and devise  a roadmap on how to build capabilities and differentiate from your competitors
  • Rapid Implementation of the complete portfolio of Siebel solutions – using benefit-tested approach with own implementation and integration accelerators
  • Enhancements and Upgrades – maximizing your existing investments in Oracle technologies
  • CRM Application Managed Services – we can host and manage your CRM solution