3. Considering the type of solution and/or service you used, would you please be so kind to evaluate it.
a) Computer solutions
1
2
3
4
5
I do not have sufficient information
b) Communication solutions
1
2
3
4
5
I do not have sufficient information
c) Audio and video solutions
1
2
3
4
5
I do not have sufficient information
d) Security solutions
1
2
3
4
5
I do not have sufficient information
e) IP solutions
1
2
3
4
5
I do not have sufficient information
f) IT consulting services
1
2
3
4
5
I do not have sufficient information
g) CRM solutions
1
2
3
4
5
I do not have sufficient information
4. Please evaluate the characteristics of the CS services mentioned below.
a) Professionalism
1
2
3
4
5
I do not have sufficient information
b) Expertise
1
2
3
4
5
I do not have sufficient information
c) Compliance with market trends
1
2
3
4
5
I do not have sufficient information
d) Technical support/maintenance
1
2
3
4
5
I do not have sufficient information
e) "good value for money"
1
2
3
4
5
I do not have sufficient information
5. Please grade CS engineers according to the characteristics mentioned below.
a) Expertise
1
2
3
4
5
I do not have sufficient information
b) Reliability
1
2
3
4
5
I do not have sufficient information
c) Speed of resolution of problems and failures
1
2
3
4
5
I do not have sufficient information
d) Kindness
1
2
3
4
5
I do not have sufficient information
6. Please evaluate CS sales personnel according to the characteristics mentioned below.
a) Expertise
1
2
3
4
5
I do not have sufficient information
b) Kindness
1
2
3
4
5
I do not have sufficient information
c) Communicativeness
1
2
3
4
5
I do not have sufficient information
d) Understanding of specific user needs"
1
2
3
4
5
I do not have sufficient information
7. How would you evaluate the failure report procedure according to the characteristics mentioned below?
a) Simplicity
1
2
3
4
5
I do not have sufficient information
b) Efficacy
1
2
3
4
5
I do not have sufficient information
c) Availability/Speed of responding to a call
1
2
3
4
5
I do not have sufficient information
8. How would you evaluate the position of CS on ICT market compared to competitors?
a) Much better
b) Better
c) Similar
d) Worse
e) Much worse
f) I do not have sufficient information
9. When you think of CS competitors, which is the company that first comes to your mind?
10. Would you recommend CS to your business partners?
a) Definitely
b) Probably
c) Maybe
d) Probably not
e) Definitely not
11. Will you continue to use CS services?
a) Definitely
b) Probably
c) Maybe
d) Probably not
e) Definitely not
f) I do not have sufficient information
Demographic questions
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Degree:
Secondary school
Associate degree
University degree
MBA or MSc
PhD
Work experience:
Up to 5 years
5 - 10 years
10 - 20 years
more than 20 years
Name of the company where you work:
Name:
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